Did you realize that you can help potential patients and your healthcare provider at the same time simply by sharing a short, honest review online?
Since more and more people depend on online reviews in identifying a healthcare provider, simply sharing your experiences can push someone to finally get the help they require. Plus, you can enable your hearing care professional to address any issues that could strengthen the practice—in turn producing a positive experience for potential patients.
Are you ready to make a difference? The following are four additional reasons you should review your hearing care provider on the web.
1. It’s easy to post a review online
Many hearing care providers have a website with a web page focused on reviews, and this is the perfect place to begin. Quickly navigate to the website, find the review page, and publish a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally seek the help they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal recommendations.
What that means is 8 out of 10 individuals will take your review as seriously as a personal suggestion. If you had a pleasant experience, publishing a favorable online review is hands down the best way to get the message out, supporting other people to get the same high quality of care.
3. You can help construct a fair picture of the practice
Studies have shown that people are drastically more likely to submit reviews after a bad experience than after a positive one. This generates a negativity bias that can present the practice in a bad light.
No one is perfect—and no healthcare practice is either. Whether the negative reviews are justified or not, they will get posted. And if the positive experiences go unpublished, this will create a distorted picture. If you feel the practice deserves a good reputation, you can help them out by publishing a positive review.
4. You can help your hearing care provider strengthen the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also are convinced that making an attempt to resolve issues privately is the best place to start.
If you’ve had an unfavorable experience, it’s always best to first get in touch with the practice in private. Quite often, the issues can be reconciled whereby both parties are pleased. However, if the issues were not settled to your satisfaction, you may feel that your negative experience must be shared.
In this case, in the name of honesty, you may want to submit respectful suggestions that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about an improved experience for future patients.